In the unlikely situation that your order is not received, please first check any instructions left by the courier. The delivery driver may have left a card with you to advise that the delivery could not be made and they may have provided information on how to arrange for it to be redelivered. Also check that the parcel has not been left in a safe place outside of your house. If you are still unable to locate your parcel please call contact us via our Live Chat on the website or email firstname.lastname@example.org and a member of our Support Team will be able to resolve your issue.
We will dispatch your order the same day when placed before 4pm weekdays. We ship all items for next working day delivery with our delivery partner, Parcelforce, who are working hard to ensure parcels are delivered within this time frame. As they continue to process high volumes of parcels due to the Covid-19 outbreak, some parcels are experiencing occasional delays. Should you have difficulties receiving your parcel once shipped, you can find more information on their service updates page here.