Why has my card declined?

Trusted PPE does not have access to your bank account or credit card information, only your bank can tell you why your card has been declined. On contacting your bank they will be able to advise on:

  • Their payment verification and security policies. This may include flagging any unexpected activity on your account including first time orders and high value purchases. These policies are likely to be in place regardless of the amount of funds available in your bank account (or credit limit). To proceed with the transaction your bank may require your verbal authorisation.
  • Daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction. We will contact your card’s issuing bank to confirm that your credit card has a valid number, and hasn’t been reported as lost or stolen. Your bank’s response is communicated via a full authorisation for the amount of the purchase. If you have had a new card issued recently or you have moved address and not updated your card information this may affect the purchase authorisation.